Refund and Returns Policy

Our Company’s Return Policy

We are committed to ensuring your satisfaction with every purchase. If you receive a product that is damaged, defective, incorrect, or incomplete, please contact our Customer Service team to initiate a return or refund.

Return and Refund Process:

You can return your product within 7 days of receiving it. Once the return is processed, you will receive your refund via Bank Transfer, bKash, or Voucher. For more detailed information, please refer to our comprehensive Product Return Policy.

Change of Mind Returns:

For certain selected products, we accommodate returns based on a change of mind. Please refer to the section below within our Return Policy for specific details and eligibility.

Valid Reasons for Product Returns:

We accept returns under the following circumstances:

Misrepresentation of Product: If the delivered product does not match its description or image as presented on our platform (i.e., discrepancy with the advertisement).

Damaged or Defective Products: If the product arrives physically damaged (e.g., cracked, broken) or is found to be defective.

Incomplete Deliveries: If the quantity of the delivered product(s) is less than what was ordered.

Incorrect Products: If you receive the wrong item, size, or color, or if the product is past its expiry date.